About
Xonnextions is a communications company created to keep doctors connected with their patients.
We have achieved an exceptionally high standard of communications incorporating artificial intelligence, telephone, voice communications, and customer service; this proven model allows you to focus on what you know best — treating your patients.
At Xonnextions, we combined innovation with vision and purpose, applying and fine-tuning the latest technologies to yield a smarter, more effective and efficient communications system. This state-of-the-art methodology allows us to be agile, flexible and responsive, keeping user costs to a minimum.
Our Shared Principles
Our mission is to provide an exceptional customer experience by integrating cutting-edge technological advancements for optimal efficiencies. Our fully bilingual associates are highly qualified; they are inspired to be the best at what they do. We continuously anticipate the needs of our clients and respond by providing an elite-class service.
In addition, we established a comprehensive associate training process that supports the consistent application of customer service-focused behaviors. We structure follow up, supportive coaching, with an emphasis on internal focus and external outreach. Attitudes, motives and values are continuously and positively reinforced on a consistent basis, resulting in an exceptional workforce that yields superior customer service.
Customer First
With Xonnextions, you can be certain that your own culture and values will be respected and empowered; it’s in our DNA. For every valued customer, we take a complete top-down approach. Customer service is our highest priority. In fact, we employ several CCOs (Chief Customer Officers) to ensure an exemplary experience. We constantly educate our associates and keep them apprised of the impact and changes in business policies and how they positively impact our customers. Additionally, we motivate and educate our associates by sharing exceptional customer service experiences.
Xonnextions
“The Caring Call Center”
Allows Businesses and Professionals to Spend Less Time Scheduling Appointments — And More Time Working with your Customers, Clients, and/or Patients
“Welcome to Xonnextions. We are a different kind of company,” explains Henry Montero, President and Founder of Xonnextions. “With businesses and professionals stymied by shuttered offices but still yearning to ply their professional services, a call center makes perfect sense. “It’s a natural — routing all incoming calls to Xonnextions offices,” he states, “where trained staff field every incoming call and makes outgoing calls to remind customers, clients, and/or patients of scheduling and personal updates. It’s the same as if you were walking into the doctor’s office or any professional office, from a doctor or a dentist to an accountant or an architect.” Mr. Montero adds. “For medical professionals,” he notes, “we handle everything from insurance cards and co-payments to setting patients up with appointments.”
With the necessity to meet and schedule appointments and services with customers, clients, and/or patients remotely, Xonnextions is the answer to your scheduling dilemmas. It eliminates the need for face-to-face contact while mitigating the risk of a person getting sick by 100%. It’s the safest way to service and meet the needs of your customers, clients, and/or patients.
Xonnextions works flawlessly, helping you keep customers, clients, and/or patients on schedule and at the same time ensures that your businesses continue to thrive.